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Case study Care Quality Commission (CQC) requirements
We undertook a review of the controls in place to ensure readiness for CQC visits in areas such as risk assessments, complaints, safeguarding, training and supervision. We identified improvements to standardising risk assessments with core risks, compliance weaknesses with care plans and supervisions, and how the internal second line of defence quality assessment process could be developed to improve the understanding of performance and drive management action.
